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Frequently Asked Questions

To learn more about the WaterCop system please click on one of the below frequently asked questions.

If you do not see the question or answer you are looking for please contact us and we will be happy to assist you.

What components do I really need?

You will need a valve that is the same size as your water line; an actuator (WaterCop Classic, WaterCop Pro, WaterCop Pro Outdoor or WaterCop Z-Wave); and a number of sensors to cover all the points of water access in your home as described in the Overview section of this website.  If you have questions about exact components, please feel free to contact us.  Together, we will “walk” through your home, determine your needs and quote a price.  904-419-8379 or use our contact form.

Why don't you have an on-line store?

We used to.  However, we found that there were so many questions to be answered regarding the various options and unique situations that direct contact was needed to ensure our customers got exactly what they needed for their situation.  Call us at  904-419-8379 or use our contact form.

Can the WaterCop work with my security or home automation system?

WaterCop systems are equipped with auxiliary input/output contacts and can be wired into your existing home automation system with simple low voltage wiring (wiring not included).  WaterCop Z-Wave can integrate into your home automation system.  Plus, our new WiFi Integration module enables you to monitor and control your water system from anywhere via smart phone or internet.  Please consult your security system manual or installation professional for details on other systems. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Do I need a plumber to install the WaterCop valve?

We recommend that a certified and licensed plumber install the WaterCop control valve; however homeowners with a high level of competence in plumbing may be able to do it themselves. The sensors can easily be put in place by the homeowner. Please check your local plumbing codes for specific information. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Does the WaterCop protect against frozen or burst pipes?

Although the WaterCop system cannot prevent your pipes from freezing, optional temperature sensors can shut off your water in the event that the ambient indoor temperature near pipes equipped with these sensors drops below a preset temperature (approx. 38°F +/- 2°F). If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Can WaterCop help me qualify for a homeowner's insurance discount?

Protecting your home from possible flooding reduces risk and thus increases your insurability. Contact your insurance agent directly to see if discounts are offered for automatic water shut-off systems or security system enhancements such as the WaterCop system. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How much water must be present for a water sensor to sense a leak?

It literally only takes a few ounces of water to activate the system, assuming that the sensor is correctly placed in an advantageous location to detect leaks and puddling at the earliest possible moment. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Where should I install the WaterCop control valve?

The WaterCop control valve should be installed on the main incoming water line. It should be installed slightly downstream of the existing manual shut-off valve but upstream from where the system begins to branch off to other appliances. It is also important to mount the valve so that the homeowner has easy access to the face of the WaterCop in order to reset the system in the event that it has been tripped. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Can the WaterCop system be installed outdoors?

The WaterCop actuator and sensors are designed to be installed indoors, in crawl spaces, basements, garages, attics, or other locations away from the elements. For outdoor installation the new WaterCop Pro Outdoor and the new Outdoor Integrated systems, designed for those homes where supply lines are not accessible indoors, may meet your needs. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How many water sensors can I use?

Each WaterCop Classic system can support an unlimited number of water and low temperature sensors. The WaterCop Pro will support 45 addressable sensors with one or two probes each.  Place sensors near or under washing machines, water heaters, icemakers, dishwashers, humidifiers, sinks, toilets, and other areas that are most likely to be the source of water leaks. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How long will the batteries in my sensors last?

A pair of standard AA alkaline batteries should operate a sensor for at least one year, assuming that the system was never tripped by a leak. With WaterCop Classic, the sensor will sound a low battery warning for approximately five to seven days prior to the batteries going completely dead. With WaterCop Pro, the sensors will send a signal to the actuator to alert the low battery.  If the low battery alert is ignored, the valve will close at a preset voltage.  A/C adapters are available for added convenience. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How do I know if a leak has been detected?

If the WaterCop Classic detects a leak and the valve closes, the sensor sensing the leak will beep continuously and the red “closed” light on the actuator will be illuminated.  With the WaterCop Pro, the actuator will beep and the red “closed” light will be on.  Either system can be connected to your home alarm system to provide notification as well, however, the water is already off and your home is protected.  With the new WaterCop WiFi module, you can receive an email, text, tweet or phone call if the valve closes.   If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

What is the maximum range between the sensors and the control valve?

The WaterCop system has a maximum transmission range of 200 feet. The effective working range may vary from home to home. Water sensor signal repeaters are available to increase the range if necessary. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How can I turn off my water supply manually using the WaterCop?

You could use the control buttons on the face of the WaterCop control valve or you could use the existing manual shut-off valve to turn off your water for needed repairs. Our water control wall switch allows you to turn off your water from a convenient location with just the push of a button.  With the WaterCop Pro, you can also turn off the water supply using a remote monitoring panel.  See the FAQ below for more details.  If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

What happens to the WaterCop during a power outage?

The WaterCop control valve will not automatically change position when power fluctuates. The valve will remain in the position it was in prior to loss of power and retain that position when power is restored. FloodCop recommends the use of an uninterruptible power supply for the valve such as an APC Model 550 or equivalent (coming soon). Battery operated sensors will continue to operate during a power outage. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

What is the optional monitoring panel and why would I need one?

With the new WaterCop Pro Integrated system, a monitoring panel is installed in order to remotely monitor and control the actuator.  This would be useful if the actuator is installed in a location that is difficult to access or if you wish to connect your WaterCop Pro system to an alarm or our new WiFi module.  Additionally, remote monitoring panels are available with 8 hard-wired terminals for direct connection to water sensors.  This would be something to consider during new construction or renovation.  If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

How do I determine valve size with PVC Pipe

To determine the size of valve you need to order, you need to determine the size of your PVC pipe where the valve will be installed. To do that, measure the outside diameter of the pipe. If the pipe measures just over 1 inch (1.05”) you have ¾ inch PVC and need a ¾ inch valve. If your pipe measures 1 & 5/16 inches, you have 1” PVC and need a 1 inch valve. Most valves are ¾” or 1”. 1/2” pipes are actually 7/8” diameter and 1 ¼” pipes are 1 & 5/8” diameter. You can also use a string to measure the circumference of the pipe. ¾” pipe will be 3 & 5/16 inches around and 1” pipe will be 4 & 1/8 inches around. If you have any additional questions please feel free to contact us at: 904-419-8379 or use our contact form.

Is this a complicated system?

Actually, all WaterCop systems are pretty simple and straightforward.  Sensors are easily installed by the homeowner and control of the system is automatic.  Even the addition of options like the new WiFi module are easy to setup and if you have any questions, we’re here to help.  Feel free to contact us at: 904-419-8379 or use our contact form.