FloodCop LLC Return Policy
As an Authorized WaterCop dealer, FloodCop, LLC sells only factory new products with full warranties. Please read the WaterCop Limited Warranty and System Limitations statement. During the first 30 days, FloodCop, LLC Customers who are not satisfied with their WaterCop purchase may return any unused, resalable products in original packaging with all manuals, accessories, and documentation to us for a full refund of the purchase price minus a 10% restocking fee. Shipping charges are not refundable. If you are returning a product that was incorrectly shipped by us, all shipping charges for that product will be refunded and the restocking fee will not apply. We are here to assist you in any way we can. We will do our best to help with any factory warranty issues that may arise. We want to ensure your satisfaction because we want our business to succeed.
How to Return Materials
Prior to shipping materials to us, please call or email us for a Return Materials Authorization (RMA) number. We will promptly refund your total purchase (less shipping costs and restocking fee) under the following conditions:
If, upon receipt of the returned materials, we feel one of these conditions has not been met, we will contact you immediately to attempt to reach a mutually acceptable resolution.
Please do not ship directly in the retail packaging without prior approval and be sure to include everything originally supplied or you may be subject to a charge for the missing item(s).
Place a note inside the box with your name, reason for return and RMA number. This will help us process your replacement and/or refund. It's hard to refund your money if we don't know who you are. We recommend that you ship the item insured for your protection. Please keep in mind that we can't provide a refund or replacement unless we receive the return. Unless instructed otherwise, ship the product via traceable means, pre-paid, to the following address:
5415 San Jose Blvd
Jacksonville, Fl 32207